Player support
Contact the developer
ghostsgm@163.comEntroTech Co., Ltd. · 广州香熵科技有限公司
For technical issues, purchase questions, feedback, or privacy requests, email us at the address above. If the email link does not open an app, copy the address into your email service.
Help us understand the issue
- Your iPhone model and iOS version
- Game version and where you installed it (App Store or TestFlight)
- What happened and the steps that caused it
- A screenshot or short recording, if useful
Protect your progress and information
Progress is stored locally. Please contact us before deleting the app to troubleshoot: deleting it may remove your save.
Do not send passwords, verification codes, or full payment-card details. Hide unrelated personal information in screenshots.
Common questions
I purchased something, but the benefits are missing.
Check that you are signed into the Apple Account used for the purchase and have an internet connection. Use “Restore purchases” on the game's purchase screen. If the issue remains, email us the product name and purchase date. A pending or uncompleted purchase will not unlock benefits yet.
A rewarded ad is unavailable, or I did not receive a reward.
Ad availability depends on the network, region, privacy choices, and advertiser availability. Try again later on a stable connection. Rewards are granted after the ad service confirms completion; closing early may not grant a reward. If you finished an ad without receiving the reward, tell us which action it was for (revive, settlement bonus, or card refresh) and when it happened.
The game stutters, gets hot, or closes unexpectedly.
Pause play and let the device cool if it is hot. Check for game updates. If the problem continues, send your device model, iOS and game versions, stage, and what was happening on screen. Please preserve your local save by avoiding deletion of the app as a first troubleshooting step.
Where can I manage advertising privacy?
Open the game's settings and select “Ad privacy choices”. The options available depend on your region and Google's consent service. Contact us if you cannot access a required choice. Read our Privacy Policy for details.
How do I request a purchase refund?
Apple handles App Store payments and refund decisions. Visit Apple's Report a Problem website to request a refund for an eligible purchase. You can also contact us about missing in-game benefits.